If you purchased an All Steel Carports product through an Ohio Outdoor Structures sales outlet and you need assistance, please look over the below short timeline of events first.
Early October, 2020
* All Steel Carports notified their dealer network that they were receiving a record number of orders and the Estimated Lead Time given to customers at the time of sale was needing to be increased.
* All Steel Carports notified their dealer network that they were receiving a record number of orders and the Estimated Lead Time given to customers at the time of sale was needing to be increased.
Late October, 2020
* All Steel Carports notified their dealer network that the number of All Steel installation crews decreased significantly and their Estimated Lead Time was again increasing. Likely, it would increase again before year's end.
* All Steel Carports notified their dealer network that the number of All Steel installation crews decreased significantly and their Estimated Lead Time was again increasing. Likely, it would increase again before year's end.
November, 2020
* All Steel Carports assured their dealer network that all existing customer orders would be fulfilled in the order in which they were received.
* All Steel Carports assured their dealer network that all existing customer orders would be fulfilled in the order in which they were received.
December 28, 2020
* All Steel Carports notified Ohio Outdoor Structures that something big was about to be announced. With the announcement, communications would begin to improve and all customer orders would be taken care of as quickly as possible.
* All Steel Carports notified Ohio Outdoor Structures that something big was about to be announced. With the announcement, communications would begin to improve and all customer orders would be taken care of as quickly as possible.
January 8, 2021
* All Steel Carports notified their dealer network that an agreement had been reached with Northedge Steel.
* Northedge Steel will fulfill the orders that were sold under the All Steel Carports brand.
* All phone calls and emails are now automatically forwarded to Northedge Steel.
* Below is what was shared by All Steel Carports regarding Refund/Cancellation:
* All Steel Carports notified their dealer network that an agreement had been reached with Northedge Steel.
* Northedge Steel will fulfill the orders that were sold under the All Steel Carports brand.
* All phone calls and emails are now automatically forwarded to Northedge Steel.
* Below is what was shared by All Steel Carports regarding Refund/Cancellation:
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Deposits are contractually non-refundable. All Steel is modifying the agreement with the customer because we understand they have been impacted by the circumstances at All Steel Carports and we want to ensure that they get the building they purchased! This is the modification that All Steel Carports is making to customers effective Jan 4, 2021
* The above does not apply to any agreements that All Steel has made with customers prior to Jan 4, 2021.
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January 11, 2021
* Northedge Steel welcomes former All Steel Carport dealers to their new dealer network.
* Excerpt from Welcome Letter:
* Northedge Steel welcomes former All Steel Carport dealers to their new dealer network.
* Excerpt from Welcome Letter:
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Existing Orders
On January 4, 2021, Northedge Steel reached an agreement with All Steel Carports to fulfill all existing customer orders in the states of Indiana, Michigan, Ohio, and Kentucky. In preparation of our launch, we wanted to be certain that we could assure an ease of transition for our valued dealers. We want you to know that our team is working to get your orders scheduled as quickly as possible. We have already begun scheduling orders and are using a strong contractor force to deliver quickly while maintaining top quality. Although we meet in unfortunate circumstances, please know that you are now our priority and delivering your buildings is our mission. We want to provide you with as much information as possible so that you can pass along our transparency to your customers. As we work toward the fulfillment of your orders, we will be communicating updates. In addition, we will be reaching out to each customer with this information. |
If you have questions about your purchase, please contact Northedge Steel at 765-591-8080. You're always welcome to contact your Ohio Outdoor Structures sales represenative who sold you your building. If you did NOT purchase your structure through an Ohio Outdoor Structures sales outlet, please contact the dealership from where you made your purchase. Thank you.
